Wino12 Terms and Conditions — Please read before use

By accessing or using the wino12.pro website and all its services (the "Platform"), you agree to be fully bound by the Terms & Conditions set out below. wino12 reserves the right to modify these Terms & Conditions at any time.

These Terms & Conditions are governed by the laws of Bangladesh and constitute a legally binding agreement between you and wino12. Please read the full terms carefully before accessing or registering on the platform. If you do not agree to these terms, please do not use the platform.

Wino12 operates solely as an entertainment gaming platform. We are strongly committed to responsible gaming and advise all members never to treat gaming as a source of income.

To open an account with wino12, you must provide accurate and complete information. If the details provided at registration are found to be false or incomplete, wino12 reserves the right to terminate the account.

• Only one account per person is permitted
• Keeping your account password secure is the member's responsibility
• Transferring or selling your account to a third party is strictly prohibited
• The registered mobile number must be active and valid
• Contact support for any changes to your account

If you notice any unauthorised access or suspicious activity on your account, contact the wino12 support team immediately. It is entirely the member's responsibility to maintain the security of their account.

Wino12 verifies the identity of all members through the KYC (Know Your Customer) process. KYC is mandatory before your first withdrawal or for transactions above a certain amount. The following documents may be required for KYC:

• A clear copy of your National ID (NID) or passport
• Recent photo (NID with selfie)
• Proof of the registered mobile banking account number

Completing KYC speeds up withdrawals and strengthens your account security. wino12 keeps all submitted information strictly confidential.

Please familiarise yourself with the following rules before making a deposit on wino12. Different limits may apply depending on the payment method.

• Deposits must be made from your registered payment account only
• Third-party deposits are not permitted
• No additional fees are charged on deposits
• Suspicious deposits may be held for review

The following conditions must be met to make a withdrawal from wino12. The withdrawal process is fully transparent and secure.

• Minimum withdrawal amount is BDT 500
• Withdrawals are only processed to your registered payment method
• If you have an active bonus, withdrawals may be restricted until the wagering requirement is met
• Daily withdrawal limit is BDT 1,00,000 (separate limits apply for VIP members)
• Withdrawal requests cannot be cancelled once submitted
• Suspicious withdrawal requests may be delayed for verification

All bonuses and promotional offers on wino12 are subject to specific terms and conditions. Please read the terms of each offer carefully before accepting a bonus.

• Welcome bonus is available to new members only, applicable on the first deposit
• The same bonus cannot be claimed more than once per account
• Bonuses are typically valid for 7–30 days; the bonus will be cancelled upon expiry
• Some games do not contribute to bonus wagering, or only contribute partially
• Wino12 reserves the right to cancel bonuses if abuse is suspected
• Cashback bonuses are credited directly to your wallet and are subject to separate terms

All games on wino12 use RNG (Random Number Generator) technology that has been independently audited by third parties. Every game outcome is completely random and cannot be influenced by anyone.

• Bets from games cancelled due to a technical error will be refunded
• If you lose connection during a game session, the system saves your last known state
• In the event of a dispute over a game result, the server log will be treated as the definitive record
• Advance notice will be given for any changes to game rules
• The dealer's decision is final in Live Casino games

Wino12 publicly displays the RTP (Return to Player) rate for every game. We recommend reading each game's details before you start playing.

• Operating multiple accounts for the same person (multi-accounting)
• Registering with false identity or fraudulent documents
• Bonus Abuse or Bonus Hunting Activity
• Collusion or match-fixing with other players
• Using automated bots or software to play games
• Using the platform for money laundering or any illegal transactions
• Intentionally exploiting technical vulnerabilities or bugs in the platform
• Threatening or harassing other members

Wino12 reserves the right to temporarily or permanently suspend any account under the following circumstances.

• Violations of Terms & Conditions
• If fraud or deceptive activity is suspected
• By order of a court or regulatory authority
• For accounts inactive for an extended period (12 months+)
• Self-exclusion at the member's own request

Members are generally notified by email or SMS before an account is closed. However, in cases of fraud, immediate action may be taken without prior notice. If you believe your account was closed in error, please contact our support team.

Responsible gaming is wino12's top priority. Gaming is for entertainment — not a way to earn money. We encourage every member to maintain healthy gaming habits.

• Deposit Limit — Set a daily, weekly, or monthly spending cap
• Self-Exclusion — take a break from your account for 30 days or permanently
• Cooling-Off Period — Take a 24-hour or 7-day break
• Reality Check — receive session reminders at set intervals during gameplay

If you are struggling with a gaming addiction, please seek professional help. Responsible Gaming More information is available on this page.

Wino12 takes the privacy of your personal information very seriously. We only collect and use your data as necessary to provide our services. For more details, please read our Privacy Policy Read.

• All data is secured with 256-bit SSL encryption
• Your information is never sold or shared with third parties
• You can opt out of promotional communications at any time
• You may request correction or deletion of your data (subject to legal obligations)

Wino12 reserves the right to amend or update these Terms & Conditions at any time. Members will be notified in advance of any significant changes via their registered email or SMS.

Continued use of the platform after updated terms are published will be considered your acceptance of the new Terms & Conditions. We recommend checking this page regularly.